How much does conversation analytics cost for a store — and what does it pay back?

VILFF costs €150 per month + VAT per location. That includes the recording device on rental, unlimited recording hours, AI analysis of every conversation, weekly reports and a complete GDPR document pack. The first week is free, there is no setup fee, and cancellation takes a 30-day notice. For comparison: a single mystery-shopping visit often costs about the same — and covers one conversation instead of all of them.

What's included in the price

• Microphone device on rental — we install it, or you set it up yourself in ~10 minutes;
• Unlimited recording and analysis, every day the store is open;
• Analytics portal in Estonian, English and Russian + weekly digest reports;
• Full GDPR pack: signs, staff notices, privacy policy;
• Email support. Data stays on EU servers only.

Where the money comes back

• Out-of-stock list in real time. Every product customers asked for but didn't find, with counts. Even a couple of recovered sales a day usually covers the subscription;
• Lost-sale moments. Dialogues where the customer left without buying, with the exact reason quoted — price objection, missing size, unanswered question;
• Targeted coaching. Instead of generic training, managers see each clerk's actual weak spots: interruptions, missed upsells, unhandled objections;
• Early conflict detection. Escalations are flagged the same day, before they become a public review.

A concrete scale example

Our demo portal shows one petrol station: 9,000+ conversations analysed. No manager could listen to even a tenth of that — at €150/month the AI reads all of it, every day.

Details and sign-up: see pricing on the main page — the pilot week is free and needs no credit card.